Refund Policy
Last Updated: January 2026
At Kugelblitz, customer satisfaction is important to us. This Refund Policy explains when refunds, exchanges, or credits may apply.
1. Services & Repairs
Due to the nature of technical services:
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Service fees are non-refundable once work has started
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Diagnostic and inspection fees are non-refundable
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Refunds will not be issued for completed services
If a service cannot be completed due to technical limitations, a partial or full refund may be considered at our discretion.
2. Digital Products & Software
All digital products, including:
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Software licenses
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Subscriptions
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Activation keys
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Digital downloads
are non-refundable and non-returnable once delivered, activated, or accessed.
Please ensure compatibility and requirements before purchasing.
3. Hardware Parts & Upgrades
For physical parts purchased through Kugelblitz:
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Returns may be accepted within 7 days if unused and unopened
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Items must be in original packaging
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Installation or labor fees are non-refundable
Defective parts will be handled through replacement, not refund, where applicable.
4. Cancellations
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Services canceled before work begins may be eligible for a refund
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Once servicing has started, cancellations are not refundable
5. Warranty-Related Claims
If your serviced device experiences issues related to our work:
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Please contact us within the stated warranty period
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We will inspect and attempt to resolve the issue
Refunds are not guaranteed and depend on inspection results.
6. Refund Processing
Approved refunds:
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Will be issued to the original payment method
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May take 5–10 business days to process
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Do not include transaction or platform fees (if applicable)
7. Non-Refundable Situations
Refunds will not be provided for:
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Change of mind
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Incompatibility not disclosed before purchase
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Pre-existing device issues
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Customer-supplied parts
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Accidental damage or misuse
8. Contact Us
If you have questions about this policy or believe you qualify for a refund, contact us:
📧 Email: hello@kugelblitz
📞 WhatsApp: +673 826 2244
